tbije Frequently
Asked Questions
Everything you need to know about playing on tbije — from setting up your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and our responsible gaming tools for players across Bangladesh.
Why Players Trust tbije
Before diving into the questions, here is a quick snapshot of what makes tbije the platform of choice for cricket fans and casino players across Bangladesh.
Deposit and withdraw instantly using bKash, Nagad, Rocket, and Upay. No waiting days for a bank transfer — most mobile wallet transactions settle within minutes on tbije.
Bet on BPL, IPL, T20 World Cup, and every Bangladesh Tigers series. tbije offers pre-match, in-play, and special markets for every major cricket fixture in the calendar.
Your data and funds are protected by industry-standard SSL encryption. tbije uses secure KYC processes to verify player identity and prevent unauthorised access.
All slot and live casino games on tbije use independently tested RNG systems. Providers like Ezugi and Playtech are internationally certified for game fairness and RTP accuracy.
tbije offers deposit limits, session time-outs, self-exclusion (up to permanent), and reality checks — all free and accessible 24/7 — to help every player stay in control.
Our support team is available every day of the year via email and WhatsApp. Average response time for responsible gaming requests is under 2 hours, any time of day.
Account & Registration 5 Questions
How do I create an account on tbije?
Creating a tbije account takes under two minutes. Visit the tbije website and click the registration link, then fill in your username, email address, mobile number, and a secure password. You must confirm that you are at least 18 years old and agree to the Terms & Conditions. Once submitted, you will receive a one-time verification code on your registered mobile number to activate your account.
What documents do I need to verify my tbije account?
tbije requires a valid government-issued photo ID for KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driver's licence. You will also need to submit a proof of address (utility bill or bank statement dated within the last three months). Upload clear, legible scans or photos through your account settings. Verification is typically completed within 24 hours on business days.
I forgot my tbije password — how do I reset it?
Use the 'Forgot Password' link on the tbije login page. Enter your registered email address or mobile number and tbije will send a password reset link or OTP within a few minutes. Follow the instructions in that message to create a new password. If you no longer have access to your registered email or phone number, contact tbije support directly at [email protected] with your account details.
Can I have more than one tbije account?
No. tbije strictly permits one account per person. Operating multiple accounts is a breach of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account has been created in your name without your consent, contact tbije support immediately so we can investigate and secure your identity.
How do I close my tbije account permanently?
To permanently close your tbije account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Include your username and the reason for closure. Any remaining balance will be returned to your verified payment method before the account is closed. Note that account closure is different from self-exclusion — if gambling is the reason, our responsible gaming team can discuss self-exclusion options instead.
Deposits & Withdrawals 6 Questions
How do I deposit money into my tbije account using bKash?
To deposit via bKash on tbije, go to the Deposit section of your account and select bKash as your payment method. You will be shown a tbije merchant bKash number. Open your bKash app, choose 'Send Money' or 'Payment', enter the provided number, the deposit amount, and your tbije account reference number as the reference. Submit the transaction, then confirm in your tbije account. Deposits are credited within minutes in most cases.
How long does a Nagad deposit take to appear on tbije?
Nagad deposits on tbije are typically credited within 5 to 15 minutes of the transaction being completed. During peak hours or system maintenance windows, it may occasionally take up to 30 minutes. If your Nagad deposit has not appeared in your tbije account balance after 30 minutes, contact support via WhatsApp with your Nagad transaction ID and the exact amount deposited so our team can investigate promptly.
What is the minimum deposit amount on tbije?
The minimum deposit on tbije is ৳500, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. There is no maximum deposit limit imposed by tbije itself, though individual payment providers like bKash and Nagad have their own daily transaction caps which your account tier determines. If you need to deposit a larger amount, Dutch-Bangla Bank or BRAC Bank transfers typically support higher transaction limits.
How do I withdraw my winnings from tbije?
To withdraw from tbije, navigate to the Withdrawal section of your account dashboard. Select your preferred withdrawal method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and confirm the details. Your account must be KYC-verified before any withdrawal is processed. Withdrawals to mobile wallets like bKash and Nagad are typically processed within 2 to 6 hours, while bank transfers may take 1 to 3 business days.
What is the minimum withdrawal amount on tbije?
The minimum withdrawal amount on tbije is ৳1,000 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳2,000 for bank transfers. There is no withdrawal fee charged by tbije on standard withdrawals. However, your payment provider may apply their own transaction charges depending on your account type and the amount transferred. Always check your bKash or bank statement for any provider-side fees.
Can I withdraw to a different payment method than the one I deposited with?
As a general rule, tbije processes withdrawals back to the same payment method used for the most recent deposit. This is a standard anti-fraud and anti-money-laundering measure. If your original payment method is no longer active — for example, a bKash number that has been deactivated — contact tbije support with documentation of the change and our compliance team will review alternative withdrawal arrangements on a case-by-case basis.
Games & Gameplay 6 Questions
How does cricket betting work on tbije?
tbije offers cricket betting on a wide range of matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can place bets on match winners, top batsmen, total runs, wickets, over-by-over markets, and more. Simply navigate to the Cricket section, choose a match, select your market, enter your stake in BDT, and confirm your bet. Live in-play betting is also available on selected matches.
What are the minimum and maximum bet amounts on cricket at tbije?
The minimum bet on cricket markets at tbije is ৳100 per selection. Maximum bet limits vary depending on the market type and the specific match — major ICC events and IPL matches carry higher maximum limits than domestic fixtures. The exact maximum for any given market is displayed on the bet slip before you confirm your wager. For high-volume betting requirements, contact tbije support to discuss enhanced limits.
Are tbije slot games fair and certified?
Yes. All slot games available on tbije are sourced from licensed, internationally recognised game studios. These titles use certified Random Number Generators (RNGs) that are independently tested for fairness and randomness. tbije does not modify game logic or RTP (return-to-player) settings beyond what the original provider specifies. RTP percentages for individual slot titles are typically available in the game's information panel or paytable.
Can I play tbije games on my mobile phone?
Yes. tbije is fully optimised for mobile browsers on both Android and iOS devices. You can access all games — including cricket betting, live casino, slots, and the Ezugi and Playtech live dealer tables — directly through your mobile browser without downloading any app. The interface adapts automatically to your screen size. A stable internet connection (4G or Wi-Fi) is recommended for a smooth live casino or in-play betting experience.
What live casino games are available at tbije?
tbije offers a comprehensive live casino suite powered by Ezugi and Playtech — two of the most respected live dealer providers in the industry. Available games include live Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, Sic Bo, and several game-show-style titles. Ezugi tables are particularly popular among Bangladeshi players for their regional language options and familiar local game variants. All live games stream in HD in real time.
Does tbije charge any fees on deposits or withdrawals?
tbije does not charge any platform-side fees on standard deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request is sent to your payment method. Third-party payment providers such as bKash, Nagad, or your bank may apply their own service charges, which tbije has no control over. We recommend checking your provider's current fee schedule before initiating large transactions.
Bonuses & Promotions 4 Questions
What welcome bonus does tbije offer to new players?
tbije offers a welcome bonus to newly registered players who make their first qualifying deposit. Bonus details — including the percentage match, maximum bonus amount in BDT, and minimum deposit threshold — are displayed on the current promotions page at the time of registration. Bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.
What are wagering requirements and how do they work on tbije?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit amount — before the funds become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing bonus-derived winnings. On tbije, different game types contribute different percentages to wagering: slots typically contribute 100%, while table games may contribute less.
Does tbije offer free spins or reload bonuses?
tbije runs seasonal promotions that may include free spins on selected slot titles, reload bonuses for existing players, and special offers tied to major cricket events like the BPL or T20 World Cup. These promotions are time-limited and announced via the tbije promotions page and registered players' email or WhatsApp. There is no permanent standing free-spins offer; eligibility and availability vary by promotion period.
Can I withdraw my bonus balance before meeting the wagering requirement?
No. Bonus funds and any winnings generated from bonus play are locked until the applicable wagering requirement has been fully met. Attempting to withdraw before completion will result in the bonus balance being forfeited, and only your real-money balance (if any) will be paid out. tbije displays your current wagering progress in the account dashboard so you can track how close you are to unlocking your bonus funds at any time.
Safety & Responsible Gaming 4 Questions
Is tbije safe to use in Bangladesh?
tbije uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Account passwords are stored using secure hashing algorithms, and all financial transactions are processed through verified payment channels including bKash, Nagad, Rocket, and major Bangladeshi banks. We do not share personal data with unauthorised third parties. For questions about our data practices, see our Privacy Policy at tbije.com/privacy-policy.
How does tbije protect against unauthorised account access?
tbije employs several layers of account security. All login attempts are monitored for unusual activity, and suspicious logins from unrecognised devices or locations trigger an additional verification step. We strongly recommend using a unique, complex password for your tbije account and never sharing your login credentials with anyone. If you suspect your account has been accessed without your authorisation, change your password immediately and contact tbije support to freeze the account pending investigation.
What is the minimum age to play on tbije?
You must be at least 18 years old to register and play on tbije. This is a strict, non-negotiable requirement. All accounts are subject to age verification, and any account found to belong to a person under 18 will be immediately suspended. Any deposits made by an underage player will be refunded, and no winnings will be paid. tbije encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
How do I self-exclude from tbije if gambling is becoming a problem?
tbije offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. To request self-exclusion, email [email protected] with the subject 'Self-Exclusion Request', or message our WhatsApp support at +880 1700 000000. You do not need to be logged in. Self-exclusion is activated within 24 hours, blocks all access to gaming and deposits, and removes you from all marketing communications. Permanent self-exclusion cannot be reversed under any circumstances.
Still Have a Question?
Our support team is available around the clock. If you could not find the answer you needed above, reach out directly and we will get back to you as quickly as possible.
Send us your question any time of day. We aim to respond to all general queries within 4 hours and responsible gaming requests within 2 hours.
Message our team directly on WhatsApp for faster responses on deposits, withdrawals, account issues, or responsible gaming requests.
Browse our Terms & Conditions, Privacy Policy, and Responsible Gaming pages for detailed platform policies and player protection information.
Ready to Play? tbije Is Waiting for You.
Now that your questions are answered, explore cricket betting, live casino tables, and top slot games — all with instant bKash and Nagad payments. Bangladesh's most trusted gaming platform is just a login away.