tbije Privacy Policy

📋 1. Introduction & Scope

tbije ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy describes the types of personal information we collect, the purposes for which that information is processed, the parties with whom it may be shared, and the rights and choices available to you.

This policy applies to all personal data collected through: (a) your registration and use of the tbije website and any associated applications; (b) your communications with our customer support team; (c) your participation in promotions, surveys, or other platform features; and (d) automatically collected technical data generated by your interactions with our platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between you and tbije. Where a specific product or promotion has its own supplementary privacy notice, that notice applies in addition to — not instead of — this policy.

We review and update this Privacy Policy periodically. The version number and effective date shown at the top of this document identify the current revision. Material changes will be communicated to registered users via platform notification or email prior to taking effect.

📥 2. Information We Collect

tbije collects personal data through several channels. The categories of data we collect and the circumstances in which each category is gathered are described in the table below, followed by additional explanatory text.

Identity and Contact Data are collected primarily at the point of account registration. You are required to provide accurate, current, and complete information. Providing false identity information is a breach of our Terms & Conditions and may result in account closure and reporting to relevant authorities.

Financial Data collected by tbije is limited to transaction reference numbers and payment method identifiers. tbije does not store full mobile banking PINs or passwords. When you initiate a deposit via bKash or Nagad, the payment is processed on the respective provider's platform; tbije receives only a confirmation reference and the transaction amount.

Technical and Device Data is collected automatically using server logs and cookies. This data is used for fraud detection, platform security, and performance optimisation. We do not use this data to build advertising profiles or sell it to third parties.

tbije does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data, we will take immediate steps to delete that data and close the associated account.

⚙️ 3. How We Use Your Data

The personal data we collect is used for the following specific purposes:

• Account Management: To create, maintain, verify, and administer your tbije account, including identity and age verification, password recovery, and account security.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank; to settle bets and game results; to credit bonuses; and to deliver the full range of gaming and sports-betting services offered on the platform.
• Legal and Regulatory Compliance: To conduct anti-money-laundering (AML) checks, fulfil know-your-customer (KYC) obligations, respond to lawful requests from competent authorities, and maintain records as required by applicable law.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit requests, and to contact players who may be at risk in accordance with our Responsible Gaming Policy.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other activities that breach our Terms & Conditions or applicable law.
• Customer Support: To respond to enquiries, resolve complaints, and improve the quality of our support services. Support communications may be recorded for training and quality-assurance purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, user experience, and product offerings.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time through your account settings or by contacting support.

tbije will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

🤝 4. Data Sharing & Third Parties

tbije does not sell, rent, or lease your personal data to any third party. We may, however, share specific data with carefully selected third-party service providers where it is necessary to deliver our services or comply with our legal obligations. All such third parties are bound by contractual data-processing agreements that prohibit them from using your data for any purpose beyond the specific service they are engaged to provide.

The categories of third parties with whom tbije may share personal data are as follows:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and regulatory obligations as a licensed financial institution in Bangladesh.
• Identity Verification Providers: Third-party KYC and age-verification services may receive identity documents and personal details for the purpose of verifying your identity and age as required by our compliance obligations. These providers do not retain your data beyond the period necessary to complete the verification.
• Game and Software Providers: Providers such as Ezugi, Playtech, Pragmatic Play, NetEnt, Microgaming, Spribe, and Evolution Gaming may receive session identifiers and game-specific data necessary to deliver live casino, slot, and other gaming experiences. These providers are certified and operate under their own data-protection frameworks.
• Analytics and Security Services: Aggregated, pseudonymised technical data may be shared with analytics and cybersecurity providers to help us maintain platform performance and security. These providers do not receive data that directly identifies you.
• Regulatory and Law Enforcement Authorities: tbije may be required by law to disclose personal data to competent authorities, including financial intelligence units, tax authorities, or law-enforcement agencies. We will comply with such requests to the extent required by applicable law, and will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of tbije's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

Where data is transferred outside Bangladesh, tbije takes appropriate steps to ensure that the receiving party provides a comparable level of data protection, including through the use of contractual data-protection clauses.

🍪 5. Cookies & Tracking Technologies

tbije uses cookies and similar tracking technologies to operate the platform securely and to understand how users interact with our services. A cookie is a small text file placed on your device by a web server. The following table describes the categories of cookies used on the tbije platform.

tbije does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You will not see tbije advertisements follow you around the web as a result of visiting our platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary or security cookies may prevent you from logging in or using certain platform features. For instructions on managing cookies in your browser, refer to your browser's help documentation.

tbije may also use server-side session tokens and device identifiers in addition to browser cookies. These serve the same functional and security purposes and are subject to the same data-protection obligations described in this policy.

🛡️ 6. Data Security & Retention

The security measures employed by tbije include, but are not limited to:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial transaction records.
• Role-based access control (RBAC) ensuring that tbije staff members can only access the data necessary for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists.
• Continuous monitoring of platform infrastructure for anomalous activity, intrusion attempts, and data exfiltration signals.
• Secure data-centre hosting with physical access controls, redundant power, and environmental safeguards.

Data Retention: tbije retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years post-closure, to comply with AML record-keeping obligations.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of the account plus 5 years post-closure. Documents submitted for a failed or incomplete registration may be deleted sooner once the purpose is fulfilled.
• Support communications: Retained for up to 3 years from the date of the communication, or longer if the matter is the subject of an ongoing complaint or legal proceeding.
• Marketing consent records: Retained for the period during which consent is active, plus 2 years thereafter as evidence of consent status.
• Technical / server log data: Retained for up to 12 months in rolling logs, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting dataset may be retained indefinitely for statistical and analytical purposes.

⚖️ 7. Your Privacy Rights

tbije respects and upholds your rights in relation to your personal data. Subject to applicable law and certain conditions, you hold the following rights:

• Right of Access: You have the right to request a copy of the personal data tbije holds about you. We will provide this information within 30 days of receiving a verified request. The first copy is provided free of charge; subsequent requests within a 12-month period may attract a reasonable administrative fee.
• Right to Rectification: If you believe that any personal data tbije holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings panel. For information that requires staff intervention (such as your legal name or date of birth), contact our support team.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and no other lawful basis applies; or (c) the data has been unlawfully processed. This right is subject to overriding legal obligations — for example, tbije is required to retain AML-relevant records for a minimum period and cannot delete them in response to an erasure request.
• Right to Restrict Processing: In certain circumstances, you may request that tbije limits the way it processes your data — for example, while the accuracy of data is being contested, or while an objection is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to have it transmitted to another controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receiving such an objection, tbije will immediately cease processing your data for marketing. You may also object to processing based on legitimate interests, though tbije may continue processing where it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw marketing consent, use the unsubscribe link in any marketing email or update your preferences in account settings.

To exercise any of the above rights, submit a request to [email protected] with the subject line "Privacy Rights Request" and sufficient information to verify your identity. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days, and will notify you accordingly.

tbije will not discriminate against you for exercising your privacy rights. Exercising these rights will not result in account closure, reduced service quality, or any other adverse treatment, except where the exercise of a right (such as erasure) is itself incompatible with continued provision of the service.

📬 8. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbije handles your personal data, please contact our Privacy team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• WhatsApp: +880 1700 000000
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).

If you believe that tbije has not handled your personal data in accordance with this policy or applicable data-protection law, you have the right to raise a formal complaint. We ask that you first contact us directly so that we have the opportunity to address your concern. Formal complaints can be submitted to [email protected] with the subject line "Formal Privacy Complaint". We will investigate and respond within 30 calendar days.

tbije is committed to resolving privacy complaints promptly and fairly. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to escalate your complaint to a competent data-protection authority or regulatory body in your jurisdiction.

We review this Privacy Policy at least annually and whenever significant changes to our data-processing practices occur. The latest version is always available at tbije.com/privacy-policy. We encourage you to revisit this page periodically to stay informed of how tbije protects your data.